AI Agents for E-commerce Operations
An order question can involve the storefront, warehouse, payment record and customer conversation. Fludd connects the available records and carries out the permitted follow-up steps, so your team can handle exceptions with the relevant information already assembled.
How the workflow runs
- Identify the order or product and read current status, inventory and approved catalog information from the source systems.
- Prepare an answer or quote using the business rules your team provides. Flag conflicting stock, missing costs or delivery information that has not been confirmed.
- Update the customer record and prepare the next action for review. Escalate refund requests, price exceptions and disputed transactions to an authorized person.
Where people stay in control
Your team sets the limits for customer communication and system updates. Refunds, payment actions, price changes and contractual delivery promises require the approval defined for that workflow. The agent must not substitute an estimate for confirmed availability.
Systems and access
The scope may connect Shopify, your ERP, CRM, email and messaging channels where access is available. We validate the read and write permissions separately and agree on how order records, customer data and action logs are handled.
Start with one workflow
We map the process with your team, define the permitted actions and test the workflow under supervision. Before production, we agree on the deployment environment, data handling, success criteria and escalation path. The proposal defines scope, pricing, timing and ongoing support.