AI Agents for Clinic Scheduling and Administration
Clinic staff coordinate appointment requests, cancellations and reminders while supporting patients in person. Fludd can take on defined administrative steps across your approved communication channels and scheduling system, with exceptions routed back to the front desk.
How the workflow runs
- Read an appointment request and check the permitted service and availability information. Collect only the administrative details needed for scheduling.
- Offer available slots, record the patient's selection and send approved confirmation or reminder messages. Keep the schedule and conversation record consistent.
- When a slot becomes available, work through the approved waitlist rules. Escalate conflicts, incomplete information and requests requiring clinical judgment.
Where people stay in control
Fludd does not diagnose, recommend treatment or independently assess medical urgency. Clinical questions go to a qualified professional. Before handling patient information, your organization must review the proposed data flows, vendor agreements, access controls and applicable requirements, including HIPAA where relevant. This page does not claim HIPAA certification.
Systems and access
We assess the scheduling platform, communication channels and administrative systems with your team. Patient information, retention, model access and audit requirements are defined before production access is granted.
Start with one workflow
We map the process with your team, define the permitted actions and test the workflow under supervision. Before production, we agree on the deployment environment, data handling, success criteria and escalation path. The proposal defines scope, pricing, timing and ongoing support.